Making a Direct Complaint

Jonathan Lynch makes every effort to provide you with a very individual, efficient and professional service. Over ten years of execllent customer service has resulted in Jonathan Lynch receiving no complaints about his service, but Jonathan Lynch is never complacent about standards. Each client knows that they can contact Jonathan Lynch directly and by several means, with a very rapid response time.

If, therefore, you are, at any point, unhappy or concerned about the service that has been provided, you should inform Jonathan Lynch  immediately so that he can do his best to resolve the problem. Only by making contact can your concerns be addressed - please do not hesitate in making contact.

Legal Ombudsman

If you are not happy with the response from Jonathan Lynch, you can contact the Legal Ombudsman. They will look at your complaint independently and it will not affect how your on-going case will be handled.

Before accepting a complaint for investigation, however, the Legal Ombudsman will check that you have tried to resolve your complaint with Jonathan Lynch first. If you have, the Legal Ombudsman will then check if you have contacted them:

1. Within six months of receiving a final response to your complaint; and

2. No more than six years from the date of act/omission; or

3. No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Solicitors Regulation Authority

The Solicitors Regulation Authority can help if you are concerned about Jonathan Lynch's behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website at www.sra.org.uk to see how you can raise your concerns with the Solicitors Regulation Authority.